RESUME

Professional Summary

With a strong foundation in Quality Assurance (QA) and a diverse career spanning multiple industries, I bring a unique blend of technical expertise, problem-solving skills, and a passion for travel and customer service. My experience as a QA Analyst has honed my ability to ensure quality and efficiency in all aspects of business operations—from software testing to client-facing projects—ensuring a seamless user experience. I’ve worked with global teams to manage software quality across various platforms, conducted rigorous testing, and improved operational processes to meet high standards of excellence.

Alongside my QA work, I have a deep passion for the travel industry. I’ve built and grown a travel platform, worked with boutique hotels and local businesses to promote the digital nomad lifestyle, and have crafted unforgettable experiences for clients seeking luxury, adventure, and cultural exploration. Having lived and worked remotely across 18 countries, I understand firsthand what it takes to deliver exceptional travel experiences while balancing business operations and client needs.

From curating luxury retreats to collaborating with tour companies, my work has always been centered on building connections—whether between travelers and destinations or between a product and its users. I bring a thoughtful, results-driven approach to every project I take on. My role as a Software QA Analyst provides the technical foundation for my diverse skill set, ensuring that every product, service, or project I contribute to meets the highest standards of quality. Whether it’s ensuring the integrity of a software product or promoting an unforgettable travel journey, I am always looking for opportunities to make a meaningful impact.

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Get to know me beyond my resume

Tech Skills

Software Quality Assurance Test Case Writing Roadmapping Test Case Writing Creating User Stories ADA Compliance Shopify Expert Test Execution Bug Tracking Manual Testing Test Planning API Testing Test Environment Setup Script Testing Third Party App Integration Testing Agile Methodology Roadmapping API Testing Functional Testing Manual Testing eCommerce Management Mobile Testing Cross-browser Testing Customer Experience Guru Regression Testing

Travel &Customer Service Experience

Itinerary Planning Customer Service Travel Marketing Travel Coordination Brand Marketing Digital Nomad Expertise Contract Negotiation Travel Content Strategy Vendor Management Group Travel Coordination Retreat Planning Remote Work Solutions Hospitality Management Customer Experience Guru Market Research Content Creation Partner Relations

Initiatives

Work Experience

2020-2024

Quality Assurance Analyst at Ehouse Studio

As a Lead Quality Assurance Analyst at eHouse, I collaborated closely with a global Agile team to ensure the successful delivery of high-end Shopify and Pack Digital websites. My role is to oversee the quality assurance process from start to finish, focusing on the seamless integration of functionality, design, and user experience. I conducted thorough testing, identified potential issues, and implemented solutions to ensure that each website met the highest standards of performance and usability. My attention to detail and commitment to maintaining flawless user experiences drive the delivery of polished, reliable platforms that enhance customer satisfaction and contributed to the overall success of our projects.

2020-2020

Quality Assurance Analyst at Autobrush

During my three-month contract as a Freelance QA Analyst at AutoBrush, I was integral to maintaining the high quality and optimal user experience of the product. I conducted comprehensive testing across multiple platforms, identified bugs, and collaborated with the development team to resolve issues promptly. My focus was on ensuring the product met both functional and aesthetic standards, providing a seamless experience for users. By applying a keen eye for detail and a proactive approach, I helped improve product performance, contributing to the overall success of AutoBrush's product launch and user satisfaction.

2019-2020

Quality Assurance Analyst at BVA

As a Quality Assurance Analyst at BVA, a leading Shopify Plus partner agency renowned for its exceptional e-commerce solutions, I played a crucial role in driving the growth and scalability of direct-to-consumer brands. In this capacity, I meticulously ensured that our clients' websites consistently delivered top-tier performance and provided seamless user experiences. My responsibilities included comprehensive testing and enhancement of website functionality, where I leveraged advanced QA methodologies and tools to identify and resolve issues proactively. I collaborated closely with cross-functional teams—such as developers, designers, and project managers—to implement best practices and optimize site performance, ensuring that every project met and often exceeded client expectations. By maintaining rigorous quality standards and fostering effective communication across departments, I contributed significantly to the reliability, efficiency, and overall success of our clients' online platforms, ultimately supporting their business growth and customer satisfaction.

2018-2019

Quality Assurance Analyst at Growth Partner

As a Quality Assurance Analyst at Growth Partner, a fast-paced startup agency, I was responsible for testing a variety of web and mobile applications across industries, ensuring that each project met high-quality standards. I worked with leading e-commerce platforms, including Shopify, Magento, and WordPress, to optimize functionality and user experience for diverse clients.

2015-2019

Director of Business Development and User Experience at Luxe Hostels

At Luxe Hostels, I played a pivotal role in the creation and growth of a travel platform designed for digital nomads and remote workers seeking luxury on a budget. I was deeply involved in all aspects of the business, from website development and design to property partnerships and marketing strategy. I curated a selection of upscale boutique hostels, ensuring they combined comfort and practicality to meet the unique needs of remote professionals. I led the onboarding of new properties, optimized listings to maximize visibility, and developed partnerships with local tour companies, restaurants, and travel services to offer a comprehensive travel experience. Additionally, I took charge of content creation, including photography and promotional materials, and drove brand marketing efforts. My hands-on approach also extended to customer engagement, where I helped craft personalized travel experiences for clients, ensuring smooth and memorable journeys. Through my work, I helped position Luxe Hostels as a go-to platform for remote workers looking for high-quality, flexible travel options.

2015-2017

E-commerce and Customer Experience Manager at Blue Peach

At Blue Peach, I led end-to-end e-commerce operations, enhancing both customer experience and backend processes to drive significant growth in a fast-paced startup environment. I managed the complete customer journey by overseeing customer service across all channels, addressing technical and logistical issues, and collaborating with third-party providers to maintain high satisfaction rates. I spearheaded the development and optimization of our Shopify website, implementing UX improvements and integrating third-party applications to streamline the customer journey and boost engagement and conversions. Working closely with marketing, product, and design teams, I helped build a cohesive brand identity that ensured consistency across all touchpoints. Through conducting A/B tests on marketing strategies, I achieved a 30% year-over-year revenue increase by crafting data-driven campaigns that enhanced customer acquisition and retention. Additionally, I negotiated with vendors and suppliers to reduce costs by 12%, while enhancing product offerings to ensure a seamless customer experience from purchase to delivery. Utilizing customer success indicators and KPIs, I made informed, strategic decisions that optimized customer retention and satisfaction. This role honed my skills in customer management, website optimization, cross-functional collaboration, and data-driven marketing, contributing to Blue Peach’s competitive edge and sustained growth

2015-2015

Social Media Manager and Content Creator at Modern Nomad Movement

At Modern Nomad Movement, I served as Social Media Manager on a three-month contract, significantly enhancing the startup’s online presence within the remote work community. I created and curated engaging content for digital nomads and aspiring entrepreneurs, promoting our retreats focused on business coaching and remote living. I developed and executed social media strategies across platforms, managed community interactions, and collaborated with business coaches to showcase our programs. Additionally, I monitored performance metrics to optimize our outreach. My efforts led to increased social media engagement and follower growth, contributing to the successful execution of multiple retreats. This role honed my skills in social media management and deepened my commitment to supporting the digital nomad community.

2014-2015

Flight Expert & Travel Consultant at Flightfox

At FlightFox, a travel startup specializing in securing optimal fares and itineraries, I played a key role in delivering exceptional travel experiences for clients worldwide. I worked directly with clients to understand their travel preferences, creating personalized itineraries for both personal and business trips that consistently exceeded expectations. Utilizing our online booking platform, I researched and optimized flight options to ensure the best prices and schedules. I managed travel documentation, including passports and visas, to ensure compliance with international requirements, facilitating smooth and worry-free journeys. Additionally, I provided proactive trip support through regular communications and timely updates, addressing any last-minute changes to ensure a seamless travel experience. By leveraging industry insights and effective problem-solving, I secured competitive fares and contributed to high customer satisfaction, strengthening FlightFox’s reputation in the travel market. This role enhanced my skills in client management, travel planning, and international logistics, enabling me to deliver outstanding customer experiences and handle complex travel needs effectively.

2012-2014

Hotel Manager & Guest Relations Coordinator at Blue Surf Sanctuary & Surf Vista Villas

I served as the Guest Relations Manager, overseeing all aspects of guest experience, operations, and retreat coordination. I ensured seamless journeys for families, retreat groups, and adventure travelers from booking to departure by managing personalized services and addressing guest needs promptly. I developed and organized surf and yoga retreats, collaborating with facilitators to create immersive and tailored experiences. My role involved coordinating comprehensive travel itineraries, including flights, transfers, and curated activities, which resulted in high guest satisfaction and repeat business. Additionally, I led daily operations, managed a dedicated team, and maintained strong vendor relationships to uphold service quality. By enhancing our digital presence through engaging content and effective event coordination, I contributed to increased booking rates and a strong reputation for delivering unforgettable stays. This position refined my skills in customer-centric service, high-touch hospitality, and comprehensive travel coordination, ensuring our boutique properties provided exceptional and memorable experiences for every guest.

2012-2014

Founder of Hoy Costa Rica

I founded Hoy Costa Rica, a local directory and marketing platform dedicated to promoting events, restaurants, bars, and retreats within the Nicoya Peninsula. In this role, I leveraged my expertise in digital marketing, content creation, and business development to enhance the area's visibility for both visitors and locals. I built and managed the website on WordPress, ensuring it was user-friendly and optimized for local searches. By establishing and negotiating partnerships with local businesses, I featured their services on the platform, fostering community growth and economic development. I created engaging content and marketing materials, capturing images and writing descriptions to showcase local events and attractions effectively. Acting as a bridge between businesses and customers, I promoted the region’s offerings, driving increased traffic to featured establishments. Additionally, I implemented strategic marketing campaigns that boosted platform visibility and awareness for supported businesses. Through Hoy Costa Rica, I gained hands-on experience in website management, local business relations, and digital marketing, while significantly contributing to the economic and cultural promotion of the Nicoya Peninsula.